FREQUENTLY ASKED QUESTIONS


WHEN DO I PLACE A MARKETING ORDER WITH AUDIOAGENT?

When you win an instruction. You can place an order from the Audioagent Hub, or directly from your software system if you're integrated with us.

HOW LONG WILL MY ORDER TAKE?

The process shouldn't take longer than 7 working days - our average time from order to delivery is around 4 working days.

WHEN WILL THE PHOTOGRAPHER CONTACT ME TO ARRANGE AN APPOINTMENT?

One of our qualified photographers will make contact with the keyholder within 2 working days of receiving your order.

HOW LONG WILL THE PHOTOGRAPHY APPOINTMENT TAKE?

Please allow up to 1 hour for the photos. If applicable, the floor plan will be drawn at the same time - please allow an extra 30 minutes for this.

WILL THE PHOTOGRAPHER STAGE THE PROPERTY BEFORE THE SHOOT?

On the day of the appointment the photographer may advise you or the vendor/landlord to move items that have been overlooked during home staging. The photographer will not be responsible for cleaning or tidying the property.

WHEN WILL I RECEIVE THE SAMPLE PHOTOS FROM THE SHOOT?

We'll send you the sample photos within 1 working day of the appointment. However, we'll aim to get these back to you on the same evening as the appointment.

WHEN WILL I RECEIVE MY FINAL PHOTOS?

Please allow up to 2 working days after selecting the samples. However, we'll aim to get these back to you on the same day.

I'VE RECEIVED MY FINAL PHOTOS - WHERE IS THE FLOOR PLAN?

It's not unusual for you to receive your photos first, as they are uploaded to our system and sent straight to you after the appointment. The floor plan is sent to be digitally drawn before we send to you.

HOW DO I MAKE CHANGES TO THE FLOOR PLAN?

Use the online floor plan editor to submit your floor plan amends, quickly and easily! Navigate to the floor plan editor from the approval page. Please allow up to 1 working day for us to amend the floor plan.

WHEN WILL THE VIDEO TOUR BE PRODUCED?

This usually takes around 2 working days from us receiving all property assets.

WHAT HAPPENS AFTER THE ORDER IS COMPLETED BY AUDIOAGENT?

You're ready to launch to market. Start preparing the property particulars in advance so you're ready to launch as soon as you receive the photos, floor plan and video tour!

CAN I ORDER ADDITIONAL PHOTOS?

Yes, you can do this direct from the property page via the Audioagent Hub or your software system if you're integrated with us.